1. Introduction
Welcome to Jilliok — one of the most trusted online gaming platforms serving players all over the Philippines. We built this platform for Filipino players who love the thrill of baccarat, sports betting, bingo, and more. But beyond the games, we take our responsibility to protect your personal information just as seriously we take fair play.
This Jilliok Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your own information. By creating an account and using the Jilliok platform, you agree to the practices described in this policy. If you don't agree with any part of this, please don't use the site and reach out to us at support@jilliok.best for clarification.
This policy applies to all users accessing Jilliok from the Philippines and is written in line with applicable data privacy standards, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We update this policy whenever needed to reflect changes in the law, our services, or how we handle data — so it's worth checking back occasionally.
2. Data We Collect from You
To provide you with a safe and functional gaming experience on Jilliok, we collect a few categories of personal data. These include:
- Registration details: Your full name, date of birth, email address, mobile number, and your chosen username and password when you create a Jilliok account.
- Identity verification data: Government-issued ID documents (e.g., PhilSys National ID, passport, driver's license) required to verify your identity in line with anti-money laundering regulations.
- Payment and transaction data: GCash account details, Maya wallet information, GrabPay, Coins.ph, InstaPay/PESONet references, BDO, BPI, or UnionBank account details, and Visa/Mastercard card information used for deposits and withdrawals of Philippinesos (₱).
- Usage and activity data: Your betting history, game interactions, session logs, login timestamps, and feature usage within the platform.
- Device and technical data: IP address, browser type, device model, operating system, and cookies or similar tracking technologies.
- Communications: Messages you send to our support team via email, live chat, or other channels.
We only collect what's genuinely necessary to run the platform and keep your account secure. We never ask for data we don't need.
3. How We Use Your Personal Information
Jilliok uses the personal data we collect for the following specific purposes:
- To create and manage your Jilliok player account.
- To verify your identity and age in compliance with Philippine gaming regulations.
- To process deposits, withdrawals, and all transactions in Philippine Pesos (₱) via your chosen payment method.
- To communicate with you about account activity, security alerts, and customer support requests.
- To send you promotional offers, bonus notifications, and updates about new games — but only if you've opted in to receive them.
- To monitor for fraud, suspicious activity, and potential violations of our Terms and Conditions.
- To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- To improve the Jilliok platform through analysis of usage patterns and user feedback.
We never use your data to make automated decisions that would significantly affect your rights without human review. If we ever need to use your data for a purpose not listed here, we'll notify you and ask for consent first.
4. Legal Basis for Processing
We process your personal data under the following lawful bases as recognized by Philippine data privacy law and internationally aligned frameworks:
- Contractual necessity: Processing required to fulfill the Jilliok account agreement and deliver platform services to you.
- Legal obligation: Processing required to comply with Philippine laws, including RA 10173, AMLC regulations, and gaming authority requirements.
- Legitimate interest: Processing needed for fraud prevention, platform security, and improving our services — always balanced against your rights.
- Consent: For optional marketing communications and non-essential cookies. You can withdraw your consent at any time.
5. When We Share Your Information
Jilliok does not sell, trade, or rent your personal data to any outside parties. However, there are limited situations where we may share your information with trusted third parties:
- Payment processors: To complete deposits and withdrawals through GCash, Maya, GrabPay, or other supported payment channels. These partners are bound by their own strict privacy and security policies.
- Identity verification providers: Third-party KYC services used to verify the authenticity of your government ID documents.
- Regulatory and law enforcement agencies: When legally required to share information with the Anti-Money Laundering Council (AMLC), the Philippine Amusement and Gaming Corporation (PAGCOR), or other government bodies.
- Technology and hosting partners: Cloud infrastructure and cybersecurity service providers who help us run and protect the Jilliok platform. These are covered by strict data processing agreements.
Any third party we work with is veted for security and required to handle your data in a manner consistent with this Jilliok Privacy Policy.
6. Cookies and Tracking Technologies
Jilliok uses cookies and similar tracking tools to make your experience better and more secure. Here's what we use and why:
- Essential cookies: Required for the platform to function — things like keeping you logged in and maintaining session security. You can't opt out of these without breaking the site.
- Analytics cookies: Help us understand how players navigate Jilliok, so we can improve it. The data collected is anonymous and aggregated.
- Preference cookies: Remember your settings, such as language and display preferences.
- Marketing cookies: Used only if you've opted in — these help us show you relevant promotions rather than random ads.
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of the Jilliok platform.
7. How Long We Keep Your Data
We keep your personal data only for as long as it's needed for the purpose it was collected, or as required by law. Here's a general breakdown:
- Account data: Retained for the lifetime of your active Jilliok account, plus an additional period required by AML regulations (typically five years after account closure).
- Transaction records: Kept for at least five years in line with Philippine financial record-keeping obligations.
- Support communications: Retained for up to two years after your last interaction with our support team.
- Marketing data: Deleted promptly when you unsubscribe or withdraw consent.
Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked back to you.
8. Your Rights as a Jilliok User
Under the Philippine Data Privacy Act and our own commitment to fair treatment, you have the following rights over your personal data:
- Right to be informed: You can ask us exactly what data we hold about you and how we use it.
- Right to access: You can request a copy of the personal data we hold on your account.
- Right to rectification: If any of your information is inaccurate or outdated, you can ask us to correct it.
- Right to erasure: You can request deletion of your personal data, subject to legal retention requirements.
- Right to data portability: In certain cases, you can request your data in a commonly used, machine-readable format.
- Right to object: You can object to the processing of your data for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw it anytime without penalty.
To exercise any of these rights, contact our Data Privacy Officer at support@jilliok.best. We'll respond within the timeframe required by law.
9. How We Keep Your Data Secure
Security is not an afterthought at Jilliok — it's built into the core of our platform. We implement multiple layers of protection to keep your data safe:
- SSL/TLS encryption on all connections between your device and our servers.
- AES-256 encryption for stored sensitive data, including payment details and identity documents.
- Multi-factor authentication (MFA) support for player accounts.
- Regular security audits and penetration testing by independent cybersecurity professionals.
- Strict internal access controls — only authorized Jilliok staff with a legitimate need can access user data.
- 24/7 automated monitoring for unusual account activity and potential breaches.
While no system is 100% immune to threats, Jilliok takes every reasonable measure to protect your information. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities as required by law.
10. Children and Minors
Jilliok is strictly an adult platform. Our services are only available to users who are 21 years of age or older, in compliance with Philippine gaming laws. We do not knowingly collect personal data from anyone under the legal gaming age.
If we discover that a minor has created an account or provided personal information, we will immediately terminate the account and delete all associated data. Parents or guardians who believe their child has registered on Jilliok should contact us immediately at support@jilliok.best.
11. Updates to This Privacy Policy
We may update this Jilliok Privacy Policy from time to time to reflect changes in our services, operations, or applicable laws. Whenever we make significant changes, we'll let you know through a notice on the platform or by email to the address on your account.
The date at the top of this page ("Last updated") always shows the most recent revision. We encourage you to check this page periodically so you're always in the loop about how your data is being handled.
Continued use of the Jilliok platform after changes are posted means you accept the updated Privacy Policy. If you don't agree with an update, you have the right to close your account by contacting our support team.
12. Contact Us
May tanong ka? If you have any questions, concerns, or requests related to this Privacy Policy or how Jilliok handles your personal data, reach out to us directly:
- Email: support@jilliok.best
- Platform: jilliok.best
- Response time: We aim to respond within 2 business days for general inquiries, and within 15 business days for formal data subject requests as required by RA 10173.
For urgent security concerns or suspected data breaches, please mark your email as URGENT – DATA PRIVACY so our team can prioritize it immediately.